Front Office - Executive

Apollo Spectra Hospitals

Central Delhi

On-site

INR 180,000 - 240,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

As per the Industry Norms

Job summary

Apollo Spectra Hospitals in Delhi seeks a front desk professional to warmly welcome patients, assist with registrations, collect fees, and issue registration cards. The role involves guiding visitors to OPD, coordinating consultations, and maintaining accurate records in a busy hospital setting.

The ideal candidate will handle calls politely, ensure data accuracy, follow safety norms, and uphold professional decorum while delivering patient-friendly service throughout the visit.

Responsibilities

To receive the customer with a pleasant smile and wish them.
To attend telephone calls politely and precisely adhering to telephonic etiquettes.
To perceive if the client is a new client or an old client (Already registered).
EDD management during registration
To get the information about purpose of visit and guide them to the concerned Consultant & department.
To give the registration forms and help them to fill and guide them to the OPD.
To collect the reference letters if any and shall duly informed to marketing team through email / phone.
To make an entry of the referred doctors name and address in the computer.
To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
To check whether the client has filled all relevant data in the registration form.
To collect the fees for registration and prepare the receipt and handover to them.
To give the registration card to the client.
To handover the client folder to the concerned OPD.
To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.
To capture the source of awareness of the customer
To guide the visitors to the concerned room / departments.
To provide information regarding various services offered and about preventive medical health check-ups.
To answer various queries of the customer
To maintain Consultants / Doctors appointment schedule.
To prepare the Daily statistics report
To maintain relevant registers in their respective areas.
To adhere to the safety norms of hospital and to follow both customer / staff safety.
To maintain proper decorum during working hours as per company standards.
To collect service feedback form from the customer

Job description

Role & responsibilities

To receive the customer with a pleasant smile and wish them.
To attend telephone calls politely and precisely adhering to telephonic etiquettes.
To perceive if the client is a new client or an old client (Already registered).
EDD management during registration
To get the information about purpose of visit and guide them to the concerned Consultant & department.
To give the registration forms and help them to fill and guide them to the OPD.
To collect the reference letters if any and shall duly informed to marketing team through email / phone.
To make an entry of the referred doctors name and address in the computer.
To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
To check whether the client has filled all relevant data in the registration form.
To collect the fees for registration and prepare the receipt and handover to them.
To give the registration card to the client.
To handover the client folder to the concerned OPD.
To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.
To capture the source of awareness of the customer
To guide the visitors to the concerned room / departments.
To provide information regarding various services offered and about preventive medical health check-ups.
To answer various queries of the customer
To maintain Consultants / Doctors appointment schedule.
To prepare the Daily statistics report
To maintain relevant registers in their respective areas.
To adhere to the safety norms of hospital and to follow both customer / staff safety.
To maintain proper decorum during working hours as per company standards.
To collect service feedback form from the customer