Front Office-OPD Billing/Admission/ACD-BLK Max Hospital

Max Healthcare

New Delhi

On-site

INR 300,000 - 420,000

Full time

7 days ago

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Job summary

Max Healthcare in Delhi is seeking a Customer Care Coordinator to ensure high levels of service orientation and proactive patient handling within the hospital operations.

The role requires familiarity with manuals, SOPs, ISO standards, QMS/EMS, and disaster management. You will supervise on-shift Patient Care Coordinators, ensure accurate registrations, and coordinate across departments using the Hospital Information System and EPABX.

Responsibilities

To lead by example in exhibiting high levels of service orientation and proactive customer handling.
To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
To supervise daily scrolls of all Patient Care Coordinators on shift.
To ensure accurate and timely registrations & report movement.
To ensure timely action on - Total Customer Experience Questionnaire” - feedback received.
To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
To handle inter and intra departmental coordination.
To effectively utilize Hospital Information System, EPABX system and other software provided.
To be well groomed, punctual & adhere to company policies and practices.
To have complete orientation of QMS and EMS system of Hospital.
To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
To comply with the service quality Process, environmental & occupational issues & policies of the respective area.

Job description

Role & responsibilities

To lead by example in exhibiting high levels of service orientation and proactive customer handling.
To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
To supervise daily scrolls of all Patient Care Coordinators on shift.
To ensure accurate and timely registrations & report movement.
To ensure timely action on - Total Customer Experience Questionnaire” - feedback received.
To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
To handle inter and intra departmental coordination.
To effectively utilize Hospital Information System, EPABX system and other software provided.
To be well groomed, punctual & adhere to company policies and practices.
To have complete orientation of QMS and EMS system of Hospital.
To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
To comply with the service quality Process, environmental & occupational issues & policies of the respective area.