Front Office Executive

House Of Diagnostics; Dadri, New Delhi, Gurugram District; On-site; INR 167,000 - 279,000; Full time

Job summary

House Of Diagnostics in Dadri (UP) invites a focused Front Desk Executive to greet patients, manage registrations and scheduling, handle billing and cash collection, and address inquiries with professional care.

The role requires strong communication, computer literacy, and calm, patient-centric manners. You will adhere to NABH/NABL guidelines, dress code, and shift rotations including Sundays, delivering reliable service in a busy clinic.

Qualifications

• Excellent verbal/written communication and polite phone etiquette.
• Computer literate with fast data entry and comfortable handling financial numbers/cash.
• Patient-centric, detail-oriented, proactive, and calm under pressure.
• Willing to work in shifts, including Sundays.
• Adhere strictly to dress code, grooming standards, and no-personal-phone policies at the desk.

Responsibilities

• Greet patients in-person and over phone; follow "Greet, Seat, & Treat" protocols.
• Perform fast patient registrations and update daily digital/MIS records per NABH SOPs.
• Manage appointment bookings across departments (including USG and sedation cases) and follow up on missed appointments.
• Collect payments, issue receipts, explain test rates/estimates/TAT, balance shift collections, and hand over cash/card slips to accounts.
• Address queries and resolve complaints using service recovery concepts; escalate as needed.
• Adhere to NABH, NABL, and PC-PNDT Act guidelines.
• Manage front office stationery, control resource waste, complete shift-end handovers, and participate in training/CQI projects.

Skills

Communication

Technical

Soft Skills

Availability

Etiquette

Job description

Core Responsibilities

• Patient Greeting & Care: Greet patients in-person and over phone; apply "Greet, Seat, & Treat" protocols and prioritize in-person patients.
• Registration & Records: Perform fast, accurate patient registrations and update daily digital/MIS records per NABH SOPs.
• Scheduling & Coordination: Manage appointment bookings across departments (including USG and sedation cases) and follow up on missed appointments.
• Billing & Cash Collection: Collect payments, issue receipts, explain test rates/estimates/TAT, balance shift collections, and hand over cash/card slips to accounts.
• Complaint Handling: Address queries and resolve complaints using service recovery concepts; elevate to PCC or Center Manager when needed.
• Regulatory Compliance: Adhere strictly to NABH, NABL, and PC-PNDT Act guidelines.
• Admin & Inventory: Manage front office stationery, control resource waste, complete shift-end handovers, and participate in assigned training/CQI projects.

Key Skills & Requirements

• Communication: Excellent verbal/written communication and polite phone etiquette.
• Technical: Computer literate with fast data entry and comfortable handling financial numbers/cash.
• Soft Skills: Patient-centric, detail-oriented, proactive, and calm under pressure.
• Availability: Willing to work in shifts, including Sundays.
• Etiquette: Adhere strictly to dress code, grooming standards, and no-personal-phone policies at the desk.