FRONT OFFICE EXECUTIVE – Male

Srikamatchi Medical Centre; Melavatachavady; On-site; INR 200,000 - 300,000; Full time

Job summary

Srikamatchi Medical Centre located in Melavatachavady, Tamil Nadu, is looking for a Front Office Executive. The role involves receiving customers with a pleasant demeanor, managing telephonic communications, guiding visitors, and ensuring adherence to safety protocols in the hospital environment.

Prior experience of over one year in a similar role is preferred. The position offers the opportunity to engage with a diverse clientele and contribute to patient satisfaction in a healthcare setting.

Qualifications

• One plus years of experience in Front Office.

Responsibilities

• Receive customers with a pleasant smile and wish them.
• Attend telephone calls politely and precisely adhering to telephonic etiquettes.
• Perceive if the client is a new or old client.
• Get information about the purpose of visit and guide them.
• Collect reference letters and inform the marketing team.
• Make entries of referred doctors in the computer.
• Handover the client folder to the concerned OPD.
• Capture the source of awareness of the customer.
• Guide visitors to concerned rooms or departments.
• Answer various queries of the customer.
• Prepare the Daily statistics report.
• Adhere to safety norms.

Job description

Responsibilities

• To receive the customer with a pleasant smile and wish them.
• To attend telephone calls politely and precisely adhering to telephonic etiquettes.
• To perceive if the client is a new client or an old client (Already registered).
• To get the information about purpose of visit and guide them to the concerned Consultant & department.
• To collect the reference letters if any and shall duly informed to marketing team.
• To make an entry of the referred doctors name and address in the computer.
• To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.
• To handover the client folder to the concerned OPD.
• To capture the source of awareness of the customer
• To guide the visitors to the concerned room / departments.
• To answer various queries of the customer
• To prepare the Daily statistics report
• To adhere to the safety norms of hospital and to follow both customer / staff safety.

Preferred candidate profile

One plus years of Experience in Front Office