Front Office Executive

Design To Deliver Studio; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Design To Deliver Studio is seeking a proactive Front Desk Officer to manage the reception and Experience Centre, greeting visitors and guiding them through the customer journey from enquiry to engagement.

The role requires 6+ years in Front Office or related roles, exceptional communication, and proficiency in MS Office and basic CRM tools. Work from office in Malleshwaram, Bengaluru with a focus on premium customer experience.

Qualifications

• Graduate in any discipline.
• 6+ years in Front Office/Customer Service or related roles.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and basic CRM tools.
• Ability to multitask and manage customer interactions professionally.

Responsibilities

• Manage the reception area and front office operations.
• Welcome and assist visitors and walk-in customers.
• Handle calls, emails, and customer enquiries professionally.
• Coordinate visits and meeting room schedules in the Experience Centre.
• Explain company offerings and coordinate appointments with internal teams.
• Maintain visitor records and ensure the experience centre is presentable at all times.
• Capture customer enquiries and coordinate follow-ups with Sales and Design teams.

Skills

Communication

Interpersonal skills

Customer handling

Multitasking

MS Office

CRM tools

Education

Graduate

Tools

MS Office

CRM tools

Job description

Front Desk Officer / Experience Centre Executive (Female)

Location: Malleshwaram, Bangalore
Experience: 2+ Years
Work Mode: Work From Office
Office Timings: 10:30 AM 7:30 PM

Role Overview

We are seeking a dynamic and customer-focused Front Desk Officer to manage the front office operations and deliver an exceptional experience to visitors and walk-in customers. The ideal candidate will serve as the first point of contact for clients, manage the Experience Centre, coordinate customer visits, and ensure a seamless customer journey from enquiry to engagement.

Key ResponsibilitiesFront Office Management

• Manage the reception area and front office operations.
• Welcome and assist visitors, clients, and walk-in customers.
• Handle incoming calls, emails, and customer enquiries professionally.
• Maintain visitor records and coordinate meeting room schedules.
• Ensure the reception and experience centre are presentable at all times.

Experience Centre Management

• Conduct walkthroughs and demonstrations of the Experience Centre.
• Explain company offerings, products, services, and design solutions to visitors.
• Coordinate appointments and customer visits with internal teams.
• Ensure a premium customer experience during every interaction.

Customer Success & Coordination

• Engage with walk-in customers and understand their requirements.
• Capture customer enquiries and coordinate follow-ups with Sales and Design teams.
• Maintain customer records and track enquiry status.
• Support customer communication and relationship management activities.
• Ensure timely resolution and escalation of customer concerns.

Administrative Support

• Coordinate with internal departments for smooth day-to-day operations.
• Maintain records, reports, and documentation related to customer visits.
• Support office administration and event coordination activities as required.

Desired Candidate Profile

• Graduate in any discipline.
• 6+ years of experience in Front Office, Customer Service, Hospitality, Retail, Interior Design, Real Estate, Luxury Retail, or Experience Centre management.
• Excellent communication and interpersonal skills.
• Pleasant personality with strong customer handling abilities.
• Proficient in MS Office and basic CRM tools.
• Ability to multitask and manage customer interactions professionally.

Preferred Background

Candidates from Interior Design, Real Estate, Architecture, Hospitality, Luxury Retail, Furniture, Home Dcor, or Customer Experience industries will be preferred.