Front Desk Executive

Drlogy Technologies Pvt. Ltd.; Thane; On-site; INR 250,000 - 300,000; Full time

Job summary

Drlogy Technologies Pvt. Ltd. seeks a Front Desk Executive in Thane to manage reception activities and serve as the first point of contact for patients and visitors. You will assist with patient registration, appointment scheduling, and enquiry handling with a focus on professional service.

The role requires coordination with doctors and nursing staff, maintaining records, and ensuring a courteous, confidential front-office experience in a work-from-office setting.

Qualifications

• Mandatory graduate education with strong communication skills.
• Experience in front-desk or hospitality is preferred.
• Proficiency in MS Office and data-entry tasks.

Responsibilities

• Welcome patients and visitors courteously and register them.
• Schedule, confirm, and manage appointments.
• Handle phone, email, and walk-in enquiries.
• Coordinate with departments and guide patients to services.
• Maintain reception records and confidentiality.

Skills

Reception & Enquiry Handling

LIS

HIS Data Entry

Communication Skills (Marathi

Hindi

MS office

Education

Graduate

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience

0 - 5 Years Experience

Education

• Graduate

All Gender

Vacancy

1

Last Date to Apply

05, April 2027

Job Role

Work Location

Thane

Work Mode

Work From Office

Department

Front Desk , Front Office

Role

Front Desk Executive

Employment type

• Full time

Key Skills

Reception & Enquiry Handling

LIS

HIS Data Entry

Communication Skills (Marathi

Hindi

MS office

Preference Languages

Any Language

Job Description

A Front Desk Executive is responsible for managing reception activities and serving as the first point of contact for patients, visitors, and attendants. The supports patient registration, appointment scheduling, enquiry handling, coordination with departments, and delivery of a professional patient-service experience.

• Welcome patients, visitors, and attendants courteously.
• Register patients and update demographic information accurately.
• Schedule, confirm, and manage appointments.
• Handle telephone, email, and walk-in enquiries.
• Provide information regarding hospital services and departments.
• Guide patients to appropriate service areas.
• Coordinate with doctors, nursing staff, and other departments.
• Maintain reception records, registers, and appointment schedules.
• Assist patients with required documentation and forms.
• Support admission and registration-related processes.
• Handle routine patient complaints and escalat are appropriately.
• Monitor waiting areas and patient flow.
• Follow up on appointments and patient communications.
• Support billing and payment coordination where applicable.
• Maintain confidentiality of patient information.
• Ensure professional and courteous communication at all times.
• Maintain cleanliness and readiness of the reception area.
• Prepare routine front-office reports as required.
• Follow hospital SOPs and service standards.
• Support quality-improvement and patient-experience initiatives.