FRONT OFFICE DUTY MANAGER

Niranta Airport Transit Hotel; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Niranta Airport Transit Hotel in Mumbai seeks a capable Front Office Manager to lead the front office team, ensuring smooth check-in/check-out and exceptional guest service.

In this role you will coordinate with other departments, drive customer satisfaction and loyalty, monitor key performance metrics, and implement process improvements to boost efficiency and revenue in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality front office management is preferred.
• Strong guest service orientation and problem-solving abilities.
• Proven ability to lead a team and manage shifts effectively.

Responsibilities

• Manage the front office team to ensure excellent customer service.
• Ensure efficient check-in/check-out processes.
• Coordinate with other departments for seamless operations.
• Monitor front office performance metrics such as occupancy and revenue growth.
• Develop and implement process improvements to increase efficiency.
• Ensure compliance with company policies and procedures.

Skills

Front office management

Guest service

Team leadership

Operations coordination

Tools

PMS

Job description

• Manage the front office team to ensure excellent customer service and efficient check-in/check-out processes.
• Coordinate with other departments to maintain seamless hotel operations.
• Implement effective strategies to enhance customer satisfaction and loyalty.
• Monitor and report on front office performance metrics, such as occupancy rates and revenue growth.
• Develop and implement process improvements to increase efficiency and productivity.
• Ensure compliance with company policies and procedures.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.