Front Office Associate

Ramee Group Of Hotels; Mohali; On-site; INR 250,000 - 450,000; Full time

Job summary

Ramee Group Of Hotels is seeking a front desk professional to manage guest inquiries, resolve issues, and ensure a seamless guest experience. You will provide courteous service, handle calls and emails, and maintain precise guest records.

The role requires collaboration with multiple departments to deliver consistent service and to develop strategies that boost guest satisfaction and loyalty. On-site duties in Mohali will be expected.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues.
• Provide exceptional customer service to ensure guests have a positive experience.
• Handle phone calls, emails, and other communications professionally.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues.
• Provide exceptional customer service to ensure guests have a positive experience.
• Handle phone calls, emails, and other communications professionally.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.