Front Office Associate

Royal Orchid Hospitality; Mumbai; On-site; INR 246,000 - 379,000; Full time

Job summary

Royal Orchid Hospitality in Mumbai is seeking a front desk/guest services associate to manage front office operations and respond to guest inquiries with professionalism.

You will maintain accurate records of guest interactions and coordinate with other departments to ensure seamless service delivery, while supporting strategies to boost guest satisfaction and loyalty. The role involves collaboration with the management team to achieve business objectives.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and goals.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by ensuring prompt and efficient response to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.