Front Office Associate

O2 Hotel; Kolkata District; On-site; INR 180,000 - 300,000; Full time

Job summary

O2 Hotel in Kolkata is seeking a proactive Front Office Associate to manage guest inquiries, resolve issues professionally, and ensure a warm, efficient check-in and check-out experience.

You will maintain accurate records of guest interactions and preferences, coordinate with housekeeping and other departments, and help develop strategies to enhance guest satisfaction and loyalty, contributing to the hotel’s business goals.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and goals.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.