Assistant Front Office Manager

IHG Hotels & Resorts; Pune District; On-site; INR 350,000 - 650,000; Full time

Job summary

IHG Hotels & Resorts in Pune seeks a Front Office Supervisor to lead front desk operations, ensure outstanding guest service, and coordinate with other departments for smooth daily operations.

The role focuses on maintaining service quality, analyzing guest feedback, and guiding the team to meet performance standards. The position requires experience in front office management and a commitment to guest satisfaction.

Qualifications

• Manage front office staff and ensure excellent customer service.
• Coordinate with other departments for seamless operations.
• Develop and implement strategies to enhance front office efficiency.
• Maintain high standards of quality and customer satisfaction.
• Analyze customer feedback and improve services accordingly.
• Supervise and train new hires to meet performance expectations.

Responsibilities

• Manage front office staff and ensure excellent customer service.
• Coordinate with other departments for seamless operations.
• Develop and implement strategies to enhance front office efficiency.
• Maintain high standards of quality and customer satisfaction.
• Analyze customer feedback and improve services accordingly.
• Supervise and train new hires to meet performance expectations.

Job description

• Manage front office staff and ensure excellent customer service.
• Coordinate with other departments for seamless operations.
• Develop and implement strategies to enhance front office efficiency.
• Maintain high standards of quality and customer satisfaction.
• Analyze customer feedback and improve services accordingly.
• Supervise and train new hires to meet performance expectations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.