Front Office Manager

Ibis Styles; New Delhi; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

Ibis Styles in Delhi seeks a Front Office professional to oversee daily operations, coordinate with support departments, and ensure punctual, well-groomed staff for each shift.

The role emphasizes effective communication, adherence to standards, and collaboration with Reservations, Finance, and Housekeeping to optimize occupancy and guest satisfaction.

Qualifikationen

• Excellent reading, writing and oral proficiency in English language.
• Degree in Hotel Management.

Aufgaben

• Participate in daily operations meetings to liaise with support departments and coordinate administration and operations.
• Check that all Front Office employees report punctually and are well groomed before each shift.
• Conduct daily briefings and ensure information is clearly communicated to the team.
• Ensure front office operations run efficiently and adhere to departmental standards and procedures.
• Coordinate with Reservations to maximize occupancy and yield during peak times.
• Liaise with Finance to ensure credit procedures are properly carried out.
• Analyze market trends, review rooming lists and motivate staff to up-sell for higher revenue.
• Handle guest correspondences and follow up on issues to ensure service quality.

Kenntnisse

English language

Ausbildung

Hotel Management degree

Jobbeschreibung

Job Description

Primary Responsibilities

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling and Make courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Qualifications

• Minimum 2 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Degree in Hotel Management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.