Duty Manager

South Park; Thiruvananthapuram; On-site; INR 500,000 - 650,000; Full time

Job summary

South Park in Thiruvananthapuram is seeking an experienced operations-focused leader to supervise the front desk, housekeeping, and maintenance teams, ensuring exceptional guest service and high cleanliness standards.

You will coordinate with multiple departments to execute events smoothly, analyze guest feedback, maintain accurate records, and collaborate with management to achieve business goals and foster customer loyalty.

Responsibilities

• Manage and supervise the front desk, housekeeping, and maintenance staff to ensure excellent customer service and high standards of cleanliness.
• Coordinate with various departments to ensure seamless execution of events and activities.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Analyze and resolve guest complaints professionally and courteously.
• Maintain accurate records and reports of daily operations and staff performance.
• Collaborate with other managers to achieve business objectives and goals.

Job description

• Manage and supervise the front desk, housekeeping, and maintenance staff to ensure excellent customer service and high standards of cleanliness.
• Coordinate with various departments to ensure seamless execution of events and activities.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Analyze and resolve guest complaints professionally and courteously.
• Maintain accurate records and reports of daily operations and staff performance.
• Collaborate with other managers to achieve business objectives and goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.