Front Office Associate

Royal Orchid Hospitality; Pune District; On-site; INR 450,000 - 650,000; Full time

Job summary

Royal Orchid Hospitality is seeking a front office professional in Pune to manage guest inquiries and resolve issues with professionalism. You will provide courteous, attentive, and responsive service while maintaining accurate records of guest interactions and preferences.

Coordination with other departments is essential to ensure seamless service delivery and to develop strategies that boost guest satisfaction and loyalty, contributing to achieving business goals.

Qualifications

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and goals.

Responsibilities

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and goals.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
• Maintain accurate records of guest interactions, transactions, and preferences.
• Coordinate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction and loyalty.
• Collaborate with the management team to achieve business objectives and goals.