Front Office Manager

Cosy Grand; New Delhi; On-site; INR 400,000 - 550,000; Full time

Job summary

Cosy Grand in New Delhi, India, seeks an experienced Front Office Manager to lead the guest services team and ensure smooth day-to-day operations across the front desk. You will oversee reception, handle guest interactions, and coordinate daily activities to keep service levels high.

The role requires strong leadership, a focus on service excellence, and the ability to implement processes that boost productivity while maintaining compliance with safety standards and security protocols.

Responsibilities

• Manage the front office team to ensure seamless day-to-day operations.
• Develop and implement effective strategies to enhance customer satisfaction and experience.
• Supervise and coordinate front desk staff activities to achieve high levels of productivity.
• Maintain accurate records and reports, including guest feedback and complaints.
• Collaborate with other departments to ensure efficient service delivery.
• Implement and maintain high standards of quality, safety, and security.

Job description

• Manage the front office team to ensure seamless day-to-day operations.
• Develop and implement effective strategies to enhance customer satisfaction and experience.
• Supervise and coordinate front desk staff activities to achieve high levels of productivity.
• Maintain accurate records and reports, including guest feedback and complaints.
• Collaborate with other departments to ensure efficient service delivery.
• Implement and maintain high standards of quality, safety, and security.