Guest Service Associate (Front Office) V5.0

Emproy Hospitality Llp_radisson Lonavala; Lonavala; Presencial; INR 250.000 - 400.000; Jornada completa

Descripción de la vacante

Emproy Hospitality Llp_radisson Lonavala is seeking a proactive Front Office Associate to manage guest inquiries, resolve issues, and uphold service standards at the property's reception. The role focuses on delivering exceptional service and maintaining a welcoming guest experience.

You will maintain accurate guest records, collaborate with other departments, and help develop strategies to enhance satisfaction while ensuring adherence to company policies and procedures.

Formación

• Manage front office operations including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.

Responsabilidades

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.

Descripción del empleo

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guests' needs and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.