Guest Service Associate (Front Office) V5.0

Kanha Hotels And Spa; Jaipur; On-site; INR 250,000 - 450,000; Full time

Job summary

Kanha Hotels And Spa in Jaipur, Rajasthan, seeks a Front Office Lead to manage guest inquiries, resolve issues, and ensure a smooth arrival and checkout experience. You will oversee the front desk and coordinate with teams to uphold service standards.

Responsiveness, record-keeping, and policy compliance are essential to drive guest satisfaction and repeat visits in a dynamic hospitality environment.

Responsibilities

• Manage front office operations and guest inquiries professionally.
• Provide exceptional customer service by responding promptly to requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.

Job description

• Manage front office operations, including handling guest inquiries and resolving issues professionally.
• Provide exceptional customer service by responding promptly to guest requests and concerns.
• Maintain accurate records of guest interactions and transactions.
• Collaborate with other departments to ensure seamless guest experiences.
• Develop and implement effective strategies to enhance guest satisfaction.
• Ensure compliance with company policies and procedures.