Front Office Associate

Cosy Grand; New Delhi; On-site; INR 279,000 - 446,000; Full time

Job summary

Cosy Grand in Delhi is seeking a front office executive to manage the reception and greeting of guests, handle phone calls, emails, and walk-in customers, and maintain smooth daily operations.

You will deliver exceptional customer service, respond promptly to inquiries, coordinate with other departments to ensure seamless service delivery, and keep accurate records of interactions and transactions while maintaining a clean reception area.

Responsibilities

• Manage front office operations, including handling phone calls, emails, and walk-in customers.
• Provide exceptional customer service by responding promptly to customer inquiries and resolving issues professionally.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with other departments to ensure seamless service delivery.
• Handle cash, credit, or check transactions accurately and efficiently.
• Ensure the reception area is clean and well-organized.

Job description

• Manage front office operations, including handling phone calls, emails, and walk-in customers.
• Provide exceptional customer service by responding promptly to customer inquiries and resolving issues professionally.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with other departments to ensure seamless service delivery.
• Handle cash, credit, or check transactions accurately and efficiently.
• Ensure the reception area is clean and well-organized.