PRE

Eye-Q Vision Pvt Ltd; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Eye-Q Vision Pvt Ltd is seeking an attentive Front Office/Reception staff member to manage patient registration, appointments and enquiries in our Gurgaon clinic. You will guide patients through the OPD journey, coordinate cross-functional teams, and ensure accurate records in the EMR system.

The role requires professional communication, punctual updates on delays, and strict adherence to hospital SOPs and confidentiality.

Qualifications

• Verify patient details, previous records, referrals and required documents.
• Guide patients through the OPD journey, including registration, consultation, diagnostics and billing.
• Coordinate patient flow between Front Office, Optometry, Doctors, Diagnostics, Counselling and OT teams.

Responsibilities

• Welcome and attend to patients and visitors professionally and courteously.
• Manage patient registration, appointment booking and confirmation.
• Verify patient details, previous records, referrals and required documents.
• Guide patients through the OPD journey, including registration, consultation, diagnostics and billing.
• Coordinate patient flow between Front Office, Optometry, Doctors, Diagnostics, Counselling and OT teams.
• Manage appointments and ensure timely communication regarding delays or schedule changes.
• Maintain accurate patient records and update information in the hospital/EMR system.
• Coordinate with the billing/cashier team for consultation, diagnostic and procedure-related billing.
• Handle cash/receipt-related activities as per company process, wherever assigned.
• Support admission, discharge and surgery-related documentation as applicable.
• Coordinate with patients regarding surgery scheduling, investigations, pre-operative requirements and follow-ups.
• Make appointment and surgery reminder calls where required.
• Handle patient queries and complaints professionally and escalated unresolved issues to the Centre Manager.
• Ensure proper documentation and filing of patient records.
• Maintain confidentiality of patient and hospital information at all times.
• Coordinate with insurance/TPA teams for required documentation, wherever applicable.
• Maintain daily MIS related to OPD, appointments, registrations, collections and other assigned parameters.
• Ensure the reception and front-office area is clean, organized and professionally maintained.
• Follow all hospital SOPs, patient safety requirements and service standards.

Skills

Patient registration

Appointment scheduling

Front office coordination

Billing coordination

Tools

EMR system

Job description

• Welcome and attend to patients and visitors professionally and courteously.
• Manage patient registration, appointment booking and confirmation.
• Verify patient details, previous records, referrals and required documents.
• Guide patients through the OPD journey, including registration, consultation, diagnostics and billing.
• Coordinate patient flow between Front Office, Optometry, Doctors, Diagnostics, Counselling and OT teams.
• Manage appointments and ensure timely communication regarding delays or schedule changes.
• Maintain accurate patient records and update information in the hospital/EMR system.
• Coordinate with the billing/cashier team for consultation, diagnostic and procedure-related billing.
• Handle cash/receipt-related activities as per company process, wherever assigned.
• Support admission, discharge and surgery-related documentation as applicable.
• Coordinate with patients regarding surgery scheduling, investigations, pre-operative requirements and follow-ups.
• Make appointment and surgery reminder calls where required.
• Handle patient queries and complaints professionally and escalated unresolved issues to the Centre Manager.
• Ensure proper documentation and filing of patient records.
• Maintain confidentiality of patient and hospital information at all times.
• Coordinate with insurance/TPA teams for required documentation, wherever applicable.
• Maintain daily MIS related to OPD, appointments, registrations, collections and other assigned parameters.
• Ensure the reception and front-office area is clean, organized and professionally maintained.
• Follow all hospital SOPs, patient safety requirements and service standards.