Key Responsibilities
A. Reception & Visitor Management
- Welcome and greet visitors, clients, vendors and guests professionally.
- Maintain visitor entry registers and issue visitor passes.
- Inform concerned employees about visitor arrivals.
- Coordinate meeting arrangements for guests and visitors.
- Ensure the reception area is neat, clean and presentable.
B. Telephone & Communication Management
- Handle incoming telephone calls and transfer them to the concerned departments.
- Attend to general inquiries and provide appropriate information.
- Receive and forward messages accurately.
- Manage incoming and outgoing courier and postal activities.
C. Administrative Support
- Maintain records, registers and front desk documentation.
- Coordinate meeting rooms, refreshments and visitor arrangements.
- Assist HR & Admin in daily administrative activities.
- Maintain office stationery and reception-related requirements.
- Coordinate with housekeeping and office support staff.
D. Coordination & Office Support
- Coordinate with internal departments for visitor appointments.
- Support employee and management requirements related to reception.
- Assist in organizing meetings, interviews and official events.
- Ensure confidentiality of company information and visitor details.
E. Required Skills & Competencies
- Excellent verbal and written communication skills.
- Good telephone etiquette and visitor-handling skills.
- Basic knowledge of MS Office (Word, Excel and Outlook).
- Professional personality with a positive attitude.
- Good coordination and time-management skills.
- Ability to multitask and handle responsibilities independently.
- Good interpersonal and customer-service skills.