Front Desk Officer

Roto Pumps; Dadri; On-site; INR 200,000 - 320,000; Full time

Job summary

Roto Pumps is seeking a front desk receptionist to warmly welcome visitors and manage a busy reception area. You will handle calls, emails, and mail, coordinate meetings, and arrange travel and lodging for staff.

You will also issue credentials, manage calendars, and collaborate with housekeeping or maintenance to resolve issues. The ideal candidate demonstrates excellent English communication, proficiency with MS Office, strong organizational skills, and the ability to stay composed under

Qualifications

• Excellent spoken and written English with professional phone etiquette.
• Strong command of the Microsoft Office Suite (Word, Excel) and familiarity with office devices.
• Ability to manage schedules, handle mail, and maintain tidy front office operations.
• Calm under pressure with polite handling of difficult visitors and scheduling conflicts.

Responsibilities

• Extend a friendly and welcoming greeting to visitors and maintain a clean and tidy reception area.
• Answer incoming calls, emails, and messages and reply or redirect them as needed.
• Set up meetings and update calendars.
• Take delivery of mail and sort and distribute them.
• Make travel and lodging arrangements and create vouchers.
• Visitor and Guest Services: Welcoming arrivals, issuing credentials or keys, and answering general inquiries.
• Communication Management: Screening, answering, and redirecting phone calls, plus sorting mail.
• Administrative Support: Maintaining visitor logs, scheduling appointments, filing documents, and data entry.
• Inventory Control: Tracking office supplies and placing replenishment orders.
• Issue Resolution: Handling complaints professionally and coordinating with internal departments.

Skills

Communication

Technical Proficiency

Multitasking & Organization

Problem-Solving

Tools

Microsoft Office

Office Equipment

Job description

Role & responsibilities

• Extend a friendly and welcoming greeting to visitors and maintain a clean and tidy reception area
• Answer incoming telephone calls, emails, and messages and reply to or redirect them
• Set up meetings and update calendars
• Take delivery of mail and sort and distribute them
• Make travel and lodging arrangements and create vouchers
• Visitor and Guest Services: Welcoming arrivals, issuing credentials or keys, and answering general inquiries.
• Communication Management: Screening, answering, and redirecting phone calls, plus sorting incoming and outgoing mail.
• Administrative Support: Maintaining visitor logs, scheduling appointments, filing documents, and data entry.
• Inventory Control: Tracking office or lobby supplies and placing replenishment orders.
• Issue Resolution: Handling complaints professionally and coordinating with internal departments (like housekeeping or maintenance)

Preferred candidate profile

• Communication: Excellent oral and written communication skills in English, with professional phone etiquette and a welcoming greeting style.
• Technical Proficiency: Strong command of the Microsoft Office Suite (Word, Excel) and familiarity with office equipment like multi-line phone systems, printers, and fax machines.
• Multitasking & Organization: Exceptional ability to manage schedules, coordinate appointments, handle mail, and maintain tidy front office operations. Get more insights on templates from
• Problem-Solving: Capability to remain calm under pressure, handle difficult visitors politely, and resolve scheduling conflicts efficiently.