Front Office Officer

ISS India; Gandhinagar; On-site; INR 180,000 - 240,000; Full time

Job summary

ISS India in Gandhinagar invites applications for a Front Office Officer to manage the reception, greet visitors, answer queries, and coordinate with departments to ensure smooth office operations.

The role requires excellent communication, strong organizational skills, and proficiency in MS Office. Prior experience in customer service or administrative roles is preferred, and the candidate should be able to handle multiple tasks under pressure in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organizational and multitasking abilities.
• Proficient in MS Office or other office management software.
• Previous experience in customer service or administrative roles preferred.
• Ability to work under pressure and handle challenging situations professionally.

Responsibilities

• Greet clients, visitors and guests in a polite, friendly, and professional manner; direct them to the appropriate departments.
• Oversee the reception area, keep it clean and welcoming; manage the phone system and transfer calls efficiently.
• Assist in scheduling appointments and meetings; ensure meeting rooms are prepared with necessary materials.
• Perform administrative duties including data entry, office supplies management, and filing documents; handle mail and packages.
• Respond to client inquiries in person, by phone, or by email; resolve issues or redirect to the appropriate team.
• Coordinate with departments to ensure smooth office operations and assist with events or functions.

Skills

Excellent communication

Interpersonal skills

Organizational skills

MS Office proficiency

Customer service experience

Administrative experience

Education

Hotel Management / Aviation or any graduation

Tools

MS Office

Job description

Job Title: Front Office Officer

Key Responsibilities:

Greeting and Welcoming Visitors:

Greet clients, visitors, and guests in a polite, friendly, and professional manner.

Direct them to the appropriate departments or personnel.

Managing the Reception Area:

Oversee the reception area and ensure it remains clean, organized, and welcoming at all times.

Handle the phone system, take messages, and transfer calls efficiently.

Scheduling and Appointments:

Assist in managing and scheduling appointments or meetings for staff or clients.

Ensure meeting rooms are prepared, and all necessary materials are available.

Administrative Support:

Perform administrative duties such as data entry, managing office supplies, and filing documents.

Handle incoming and outgoing mail and packages.

Handling Queries:

Respond to client inquiries and provide information as needed, either in person, over the phone, or via email.

Resolve issues or redirect clients to the appropriate team if required.

Coordination:

Coordinate with different departments to ensure the office runs smoothly.

Assist with managing office events or functions when needed.

Maintaining Office Systems:

Manage front office systems like phone lines, computer systems, and other office equipment.

Ensure security protocols are followed, such as visitor logs and access controls.

Customer Service:

Provide exceptional customer service by addressing concerns or queries promptly and professionally.

Act as the first point of contact for customers and clients, ensuring a positive experience.

Skills & Qualifications:

• Hotel Management / Aviation or any graduation
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in MS Office or other office management software.
• Previous experience in customer service or administrative roles is preferred.
• Ability to work under pressure and handle challenging situations professionally.