Fresher Graduate

Isoft Services Noida; Patna; On-site; INR 180,000 - 240,000; Full time

Job summary

Isoft Services Noida is seeking a customer service associate to assist clients through multiple channels and resolve issues efficiently. The role requires strong English communication, basic IT skills, and a proactive attitude toward learning new technologies.

The position emphasizes teamwork and collaboration with internal teams to ensure seamless client support and accurate record-keeping using CRM software.

Qualifications

• Up to 1 year IT experience.
• Excellent verbal English communication.
• Strong problem-solving with attention to detail.
• Basic computer knowledge including MS Office.
• Good teamwork and communication skills.
• Willingness to learn new technologies quickly.

Responsibilities

• Provide exceptional customer service via multiple channels.
• Handle queries and resolve issues promptly.
• Maintain records of client interactions using CRM.
• Collaborate with internal teams for smooth communication.
• Develop and maintain technical skills to support clients.
• Address and troubleshoot complex client issues using problem-solving.

Skills

Verbal communication

English proficiency

Problem solving

Analytical thinking

Teamwork

Basic computer skills

Tools

CRM software

MS Office

Job description

Roles and Responsibilities :

• Provide exceptional customer service to clients through various channels.
• Handle client queries and resolve issues promptly and professionally.
• Maintain accurate records of client interactions using CRM software.
• Collaborate with internal teams for seamless communication and issue resolution.
• Utilize problem-solving skills to address complex client issues.
• Develop and maintain technical skills to support client needs.

Job Requirements :

• Up to 1 year of experience in an IT background.
• Excellent verbal communication skills with strong spoken English proficiency.
• Strong problem-solving skills with attention to detail and analytical thinking.
• Basic computer knowledge, including MS Office applications.
• Good communication skills and ability to work effectively in a team environment.
• Technical skills and ability to learn new technologies quickly.