Fresher: Customer Support Executive

Naukri E-hire; Surat; On-site; INR 250,000 - 350,000; Full time

Job summary

Naukri E-hire is seeking a Customer Support Executive to handle queries across phone, email, chat, and other channels from our Surat office. You will resolve product-related concerns with empathy and accuracy, ensuring a positive customer experience.

The role requires clear Hindi and English communication, a customer-first mindset, and the ability to learn quickly as processes and products evolve. Freshers with strong communication are welcome to apply.

Qualifications

• 3 years of experience in Customer Support, Customer Care, BPO, or similar role.
• Freshers with good communication skills can apply.
• Graduate in any discipline.
• Strong Hindi & English communication skills.

Responsibilities

• Handle queries through phone, email, chat and other channels.
• Provide accurate information about products, features, and services.
• Maintain professionalism and ensure a positive customer experience.

Skills

Verbal & written communication

Customer handling

Empathy & patience

Problem-solving

Multitasking & prioritization

Quick learner

CRM knowledge

Team player

Tally knowledge

Education

Graduate in any discipline

Tools

CRM software

Tally (added advantage)

Job description

Role & responsibilities

About the Role We are looking for a Customer Support Executive who is customer-focused, empathetic, and passionate about delivering a positive customer experience. The candidate will be responsible for handling customer queries, resolving product-related concerns, and providing timely and accurate assistance through various communication channels.

Key Responsibilities Customer Assistance

• Handle customer queries through phone, email, chat, and other support channels.
• Understand customer concerns and provide accurate information about products, features, and services.
• Ensure a smooth and positive customer experience through effective communication.
• Maintain professionalism while handling customer interactions.

Issue Resolution

• Identify, troubleshoot, and resolve customer issues within the defined TAT.
• Handle customer complaints patiently and provide appropriate solutions.
• Coordinate with technical or relevant internal teams for complex issues.
• Follow up with customers to ensure complete resolution of their concerns.

Product Knowledge

• Develop a strong understanding of the company's products and services.
• Stay updated with new product features, updates, processes, and policies.
• Guide customers effectively based on their requirements and product usage.

Documentation & CRM

• Accurately record customer interactions, queries, complaints, and resolutions in the CRM/support system.
• Maintain records of frequently asked questions and recurring customer issues.
• Share recurring issues and customer feedback with the relevant teams.

Customer Feedback

• Collect customer feedback and identify common pain points.
• Communicate customer suggestions and concerns to the internal teams.
• Contribute ideas to improve customer experience and support processes.

Key Skills & Competencies

• Excellent verbal and written communication skills.
• Strong customer-handling and interpersonal skills.
• Patience, empathy, and a customer-first approach.
• Good problem-solving and decision-making abilities.
• Ability to handle challenging customer situations professionally.
• Ability to multitask and prioritize tasks effectively.
• Quick learner with the ability to understand new products and processes.
• Basic computer and CRM knowledge.
• Team player with a proactive and positive attitude.
• Knowledge of Tally is an added advantage.

Requirements

• 03 years of experience in Customer Support, Customer Care, BPO, or a similar role.
• Freshers with good communication skills can also apply.
• Graduate in any discipline.
• Strong Hindi & English communication skills.
• Willingness to work from office in Surat.
• Candidates should have a customer-oriented approach and willingness to learn.