Customer Service Executive

Auxilo Finserve; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Auxilo Finserve is seeking a customer-focused individual to join our Customer Service team in Mumbai. You will handle inquiries via phone, email, or chat, maintain customer data, and support day-to-day operations while learning CRM tools and processes.

The role emphasizes strong communication, a positive attitude, and teamwork to enhance the overall customer experience and support our service delivery goals.

Qualifications

• 0–2 years experience; freshers welcome
• Strong communication skills are essential
• Willingness to learn and adapt to customer service processes

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional manner
• Assist in resolving customer concerns and ensure timely follow-up; maintain accurate customer data and records
• Support the team in preparing basic reports and presentations
• Collaborate with internal teams to ensure smooth service delivery and improve customer experience

Skills

Excellent verbal and written comms

MS Office proficiency

Interpersonal skills

CRM tools learning

Tools

MS Office

Job description

Customer Service

Job Summary: We are looking for an enthusiastic and customer-focused individual to join our Customer Service team. The ideal candidate should have strong communication skills, a positive attitude, and a willingness to learn. This role involves assisting customers, handling queries, maintaining records, and supporting day-to-day operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Assist in resolving customer concerns and ensure timely follow-up. Maintain accurate customer data and update records as needed. Support the team in preparing basic reports and presentations.
• Collaborate with internal teams to ensure smooth service delivery.
• Contribute to improving the overall customer experience.

Requirements

Experience: 0-2 years (Freshers with strong communication skills are welcome).

Skills

• o Excellent verbal and written communication.
• o Basic knowledge of MS Office (Excel, Word, PowerPoint).
• o Good interpersonal and problem-solving skills.
• o Willingness to learn CRM tools and customer service processes.

Preferred Qualifications

Internship or academic exposure to customer service, sales, or client handling will be an advantage.

Enthusiastic, team-oriented, and eager to build a career in customer service.