Customer Service Representative

Policybazaar.com; Gurugram District; On-site; INR 255,000 - 300,000; Full time

Job summary

A leading financial services company in Gurugram is seeking customer support representatives to handle customer queries and outbound follow-ups. Candidates can be freshers or have up to 4 years of experience, with a strong emphasis on communication skills in English. The role requires documenting interactions in CRM systems and resolving service-related issues. This position offers an attractive salary range for freshers and experienced candidates. Basic computer knowledge is essential.

Qualifications

• Freshers and candidates with 0-4 years in customer support can apply.
• Strong verbal communication skills in English are necessary.
• Basic computer skills required.

Responsibilities

• Handle incoming calls and respond to customer queries.
• Make outbound calls for follow-ups and feedback.
• Resolve product/service-related issues effectively.
• Document all customer interactions in CRM systems.

Skills

Verbal communication skills in English

Listening skills

Empathy

Basic computer knowledge

Education

Under Graduates & Graduates

Tools

MS Office

Email

CRM tools

Job description

• Salary Budget: Fresher - 2.55 LPA - 3 LPA
• Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Key Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Required Skills & Qualifications

• Under Graduates & Graduates are welcome. Freshers can also apply.
• 0–4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).