Customer - Support

Elevatozagritech; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Job summary

Elevatozagritech in Bengaluru is seeking a Customer Support Executive who will handle customer queries and complaints effectively. The role involves making outgoing calls to inform customers about new products and services, listening to objections, and resolving issues diligently.

The ideal candidate is a graduate with strong phone presence and excellent verbal and written communication skills. Experience in customer support is preferred but freshers can also apply. A track record of achieving targets is essential.

Qualifications

• Fresher or 1 year of Customer Support Experience in service industry.
• Track record of achieving targets.
• Strong ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Make outgoing calls to customers to inform them about new products and services.
• Listen to objections and handle them effectively.
• Enter details of every interaction in the system.

Skills

Strong phone presence

Excellent convincing skills

Excellent verbal communication skills

Excellent written communication skills

Strong listening skills

Proficient with MS Office

Education

Any Graduate

Job description

The position is for a Customer support executive. This dynamic person would be handling customer queries, complaints.

Job Description:

• To make outgoing calls to customers & keep them informed about new products and services.
• To try and sell the products and services to people
• To listen to objections and handle them effectively
• To enter the details of every interaction in the system researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired Requirements

Requirement:

• Fresher or 1 year of Customer Support Experience in service industry
• Track record of achieving targets
• Strong phone presence and experience in making multiple calls per day
• Excellent convincing skills
• Proficient with MS Office
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualifications

• Any Graduate
• Excellent communication skills; speaking, writing, listening.
• Articulate and persuasive;can communicate difficult and complex matters in a straightforward, transparentmanner.
• Strong analytical and detailed planning skills.
• Ability to maintain professionalism and honesty while building credibility, trust, and respect with both internal and external teams.
• Ability to grasp concepts quickly, think beyond traditional methods to exceed client’s expectations.