Customer Support Executive Fresher

Identixweb Pvt Ltd; Surat; On-site; INR 180,000 - 240,000; Full time

Job summary

Identixweb Pvt Ltd is seeking a Customer Support Executive Fresher to join our Surat team. The role focuses on handling customer queries, resolving issues, and ensuring smooth software operation for users.

You will manage calls, provide information, and document interactions while maintaining a customer-first approach in a dynamic environment. Freshers welcome with strong communication and problem-solving skills.

Qualifications

• Fresher or up to 6 months of experience in customer support environment
• Bachelor’s degree in commerce or related field preferred
• Excellent communication skills (listening, verbal & written) with ability to handle stressful situations professionally
• Good presentation skills with customer-focused approach
• Basic knowledge of MS Office & Excel with excellent typing skills
• Ability to create user guides, FAQs, and support documentation for customers

Responsibilities

• Answer incoming calls / Make outgoing calls as per requirement
• Management and resolve customer complaints
• Provide product and service information to customers
• Research required information using available resources
• Troubleshoot issues to ensure quick and clear solutions
• Route calls to appropriate resources
• Document all call information according to SOPs
• Identify trends and alert management about customer calls
• Inbound chat support with empathy and professionalism

Skills

Multilingual ability

Customer service

Time management

Empathy & patience

Problem solving

Typing proficiency

Education

Bachelor’s degree (B.Com, BBA, or related field)

Tools

MS Office

Excel

Job description

We are looking for a dedicated and customer-focused Customer Support Executive Fresher to join our team. The ideal candidate will provide excellent support to clients The role involves addressing customer queries, troubleshooting issues, and ensuring smooth software operations for users.

• Answer incoming calls / Make outgoing calls as per requirement
• Management and resolve customer complaints
• Identify and escape issues to respective Point of Contact / in respective channel
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up on customer calls where necessary
• Inbound Chat Support – Respond with empathy & professionalism
• Troubleshoot Issues – Make sure users get quick and clear solutions

Skills & Requirements

• Fresher or up to 6 months of experience in customer support environment with strong knowledge of customer service practices.
• Bachelor’s degree (B.Com, BBA, or related field preferred).
• Excellent communication skills (listening, verbal & written) with ability to handle stressful situations professionally.
• Good presentation skills with customer-focused approach.
• Basic knowledge of MS Office & Excel with excellent typing skills.
• Ability to create user guides, FAQs, and support documentation for customers.

Required Skills

CRM/tool familiarit Multilingual ability Customer service Time Management & Multitasking Empathy & patience Problem Solving & Decision Making Typing proficiency Excellent communication skills