Customer Service Executive

Newday Hr Solution; Kolkata District; On-site; INR 150,000 - 250,000; Full time

Job summary

Newday Hr Solution is seeking a result-oriented fresh graduate for an on-site IT customer support role in Kolkata. You will handle customer queries, assist with onboarding and training, and coordinate between school staff and internal teams to ensure smooth service delivery.

Ideal candidates are Fresher or entry-level, with strong communication skills and Excel proficiency, willing to conduct field visits and build a career in IT customer service and support. Exposure to ITSM processes is a plus.

Qualifications

• Fresher or entry-level candidate with strong communication skills, Excel proficiency, and willingness to do field visits.

Responsibilities

• Handle customer queries.
• Visit assigned schools for on-site support.
• Coordinate between school staff and internal teams.
• Assist with onboarding and training.
• Ensure smooth IT service delivery daily.

Skills

Communication skills

Excel

Job description

Handle customer queries, visit assigned schools for on-site support, coordinate between school staff and internal teams, assist with onboarding and training, and ensure smooth IT service delivery daily.

Required Candidate profile

Fresher or entry-level candidate with strong communication skills, Excel proficiency, and willingness to do field visits. Ideal for someone eager to build a career in IT customer service and support.