CRM Associate

Ultraviolette; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Ultraviolette in Bengaluru, Karnataka, seeks a detail‑oriented customer support specialist to handle queries, complaints, and escalations via email and calls, ensuring clear, professional communication. You will coordinate with Service, Operations, Technical Support, and Logistics to resolve issues within defined TAT, log interactions in CRM, and help build reports and insights for leadership.

Freshers welcome with strong English skills; 0–2 years experience; regional languages advantageous.

Qualifications

• 0–2 years of experience in customer support, CRM, or service coordination roles; freshers welcome.
• Strong verbal and written communication skills in English; regional languages preferred.
• Good task management and follow‑up discipline.

Responsibilities

• Handle customer queries, complaints, and escalations through email and outbound/inbound calls.
• Ensure all customer interactions are clear, professional, and aligned with company communication standards.
• Provide timely updates to customers on the status of their issues until closure.
• Coordinate with internal teams such as Service, Operations, Technical Support, and Logistics to resolve customer issues within defined TAT.
• Work with external partners/vendors when required to expedite solutions.
• Track and follow up on all open tickets to ensure prompt resolution.
• Log, update, and monitor customer queries in the CRM system.
• Maintain accurate case records and documentation for audit and internal review.
• Identify recurring issues and highlight them to the CRM leadership for process improvement.
• Ensure SLAs and TATs are consistently met.
• Support in preparing reports, dashboards, and insights related to customer interactions.

Skills

Communication skills

CRM familiarity

Job description

ROLE

• Handle customer queries, complaints, and escalations through email and outbound/inbound calls.
• Ensure all customer interactions are clear, professional, and aligned with company communication standards.
• Provide timely updates to customers on the status of their issues until closure.
• Coordinate with internal teams such as Service, Operations, Technical Support, and Logistics to resolve customer issues within defined TAT.
• Work with external partners/vendors when required to expedite solutions.
• Track and follow up on all open tickets to ensure prompt resolution.
• Log, update, and monitor customer queries in the CRM system.
• Maintain accurate case records and documentation for audit and internal review.
• Identify recurring issues and highlight them to the CRM leadership for process improvement.
• Ensure SLAs and TATs are consistently met.
• Support in preparing reports, dashboards, and insights related to customer interactions.

REQUIREMENTS

• 0–2 years of experience in customer support, CRM, or service coordination roles; freshers with excellent communication skills are welcome.
• Strong verbal and written communication skills in English; regional languages preferred.
• Good task management and follow‑up discipline.
• Problem‑solving mindset with attention to detail.