Customer Support Executive

Everstylish Lifestyle; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Everstylish Lifestyle in Gurugram seeks a customer support associate to manage multi-channel inquiries. You will escalate complex issues to senior staff when needed and maintain records in CRM to ensure traceability and follow-up.

Responsibilities include providing accurate information about products and services via phone, email, and chat, and handling customer queries in a timely, professional manner to uphold service standards.

Qualifications

• Recent 6 months to 1 year experience required.
• Excellent English language skills (verbal & written).
• Strong problem-solving skills with attention to detail.

Responsibilities

• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.
• Provide accurate information on products/services to customers through various communication channels (phone, email, chat).
• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.

Skills

Fluent English

Problem-solving

Experience 6-12m

Job description

Roles and Responsibilities

• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.
• Provide accurate information on products/services to customers through various communication channels (phone, email, chat).
• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.

Desired Candidate Profile

• Recent 6 months to 1 year experience required
• Excellent English language skills (verbal & written).
• Strong problem-solving skills with attention to detail.