Customer Support Executive

TP; Gautam Buddha Nagar; On-site; INR 240,000 - 360,000; Full time

Job summary

TP in India is seeking a customer support professional to handle inquiries, resolve issues, and deliver exceptional service in a collaborative team environment. The role emphasizes building product knowledge and maintaining customer satisfaction across different channels.

Ideal candidates will have strong communication, problem-solving, and adaptability, with proficiency in Microsoft Office and related software.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in Microsoft Office and other software applications.
• Ability to adapt to new technologies and systems quickly.
• Strong attention to detail and organizational skills.
• Graduate or Undergraduate degree.
• Experience/Fresher both can apply.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Develop and maintain thorough knowledge of products and services.
• Identify and escalate issues as needed.
• Collaborate with internal teams to improve processes and procedures.

Skills

Communication skills

Teamwork

Problem-solving

Analytical skills

Attention to detail

Organizational skills

Microsoft Office

Adaptability

Education

Graduate or Undergraduate degree

Tools

Microsoft Office

Job description

Role & responsibilities

• Handle customer inquiries and resolve issues professionally.


• Provide exceptional customer service and ensure satisfaction.


• Work effectively in a team to achieve common goals.


• Develop and maintain thorough knowledge of products and services.


• Identify and escal…?
  
• Collaborate with internal teams to improve processes and procedures.

Preferred candidate profile

• Excellent communication and interpersonal skills.


• Ability to work in a dynamic and changing environment.


• Strong problem-solving and analytical skills.


• Proficient in Microsoft Office and other software applications.


• Ability to adapt to new technologies and systems quickly.


• Strong attention to detail and organizational skills.


• Graduate or Undergraduate degree.


• Experience/Fresher both can apply.