Fresher Customer Support Executive

Square Business Services Pvt Ltd; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Square Business Services Pvt Ltd in Hyderabad is seeking a Fresher Customer Support Executive to join our team. The role supports customers via phone, email, or chat, addressing inquiries and guiding product information. You will collaborate with the team to improve processes and develop product knowledge through training.

This position is ideal for recent graduates starting a career in customer service. We value a customer-focused mindset, strong communication, and the ability to manage

Qualifications

• Fluent in English and Hindi with excellent verbal and written communication.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills; familiarity with customer support software is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Participate in training sessions to develop product knowledge and customer service skills.

Skills

English

Hindi

Problem solving

Customer oriented

Fast-paced environment

Multitasking

Basic computer skills

Tools

Customer support software

Job description

We are seeking a Fresher Customer Support Executive to join our dynamic team in Andhra Pradesh. This role is ideal for recent graduates or individuals looking to start their career in customer service. The successful candidate will be responsible for providing exceptional support to our customers, ensuring their inquiries and issues are addressed promptly and effectively.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Participate in training sessions to develop product knowledge and customer service skills.

Required Skills

• Proficiency in English and Hindi, with excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and familiarity with customer support software is a plus.