Customer Support Executive

Tribiz India; Delhi; On-site; INR 200,000 - 270,000; Full time

Job summary

Tribiz India is seeking an entry-level Customer Support Executive to join the Delhi-NCR team. The role focuses on delivering exceptional service to clients across multiple channels and is ideal for freshers eager to start a career in customer support.

You will handle inquiries, provide product information, and resolve issues while maintaining thorough records and collaborating with teammates to improve service delivery.

Qualifications

• Strong verbal and written communication skills.
• Patience and empathy in addressing customer inquiries.
• Basic knowledge of call center operations.
• Proficiency with computers and CRM software.
• Willingness to learn and grow in a dynamic environment.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Provide accurate information about products and services.
• Resolve complaints in a timely, professional manner.
• Maintain detailed records of interactions.
• Collaborate with teammates to improve service.
• Participate in training to enhance product knowledge.

Skills

Communication

Empathy

Patience

Call center basics

Teamwork

Tools

CRM software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Delhi-NCR region. The ideal candidate will be responsible for providing exceptional customer service and support to our clients through various communication channels. This role is perfect for individuals who are looking to start their career in customer service and are eager to learn and grow in a dynamic environment.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with their inquiries and issues.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills:

• Strong communication skills, both verbal and written.
• Ability to handle customer inquiries with patience and empathy.
• Basic knowledge of call center operations and customer service principles.
• Proficiency in using computers and customer management software.
• A positive attitude and a willingness to learn.

This is an excellent opportunity for freshers or individuals with up to one year of experience in customer support or related fields.