Customer Support Executive

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 180,000 - 280,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Haryana invites a motivated Customer Support Executive, ideal for fresh graduates, to join our team. You will assist clients by phone, email, and chat, providing accurate product information and help with issues to ensure satisfaction.

Join us to build your career in customer service, learn product knowledge, and contribute to improving customer experiences. We value a positive attitude, clear communication, and the ability to work well under pressure in a

Qualifications

• Strong verbal and written communication skills.
• Customer‑oriented mindset with strong problem-solving abilities.
• Ability to multitask in a fast‑paced environment.
• Basic computer skills; familiarity with customer support software is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve customer issues and handle complaints effectively.
• Maintain detailed records of interactions and transactions.
• Collaborate with team members to improve support processes.
• Stay updated on product knowledge and company policies.

Skills

Excellent communication

Problem-solving skills

Multitasking ability

Basic computer skills

Positive attitude

Tools

Customer support software

Job description

We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Haryana. As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and assistance to our clients. This position is ideal for fresher graduates who are eager to start their careers in customer service and are passionate about helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Assist customers with their issues and resolve complaints effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance the overall customer experience.
• Stay updated on product knowledge and company policies to provide the best support possible.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and familiarity with customer support software is a plus.
• A positive attitude and willingness to learn.

If you are a motivated individual looking to kickstart your career in customer support, we encourage you to apply. Join us in delivering outstanding service to our customers and be a part of our growing team.