Customer care Executive

Grassroots BPO Pvt Ltd; Mysuru; On-site; INR 180,000 - 300,000; Full time

Job summary

Grassroots BPO Pvt Ltd in Mysuru, India, is seeking Customer Service Executives to handle inbound and outbound interactions, resolve queries, and provide product and service information. You will maintain service quality and meet SLA targets while delivering a positive customer experience.

Ideal candidates have 0–2 years in customer service or BPO, strong English communication, and familiarity with Hindi and regional languages.

Qualifications

• 0–2 years of experience in Customer Service or BPO roles.
• Freshers with strong communication skills are welcome.
• Proficient in English (verbal and written).
• Knowledge of Hindi and regional languages (Kannada, Tamil, Telugu, etc.) is a plus.
• Basic computer knowledge and typing skills.
• Willing to work in rotational shifts in a target-driven environment.
• Strong problem-solving and customer-handling abilities.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within SLA.
• Provide accurate information about products, services, and company policies.
• Record customer interactions and update CRM systems with complete details.
• Follow up on customer requests to ensure timely resolution.
• Escalate unresolved issues to the appropriate team whenever required.
• Maintain high standards of customer satisfaction and service quality.
• Meet productivity, quality, and attendance targets.
• Adhere to company processes, compliance guidelines, and data security policies.
• Work collaboratively with internal teams to ensure seamless customer support.

Skills

Communication

Interpersonal skills

Active listening

Conflict resolution

Multitasking

Problem solving

Tools

CRM software

MS Office

Job description

We are looking for enthusiastic and customer-focused Customer Service Executives to handle inbound and outbound customer interactions. The role involves resolving customer queries, providing product and service information, ensuring customer satisfaction, and maintaining service quality standards

Job Responsibilities

Handle inbound and outbound customer calls professionally.

Resolve customer queries, complaints, and service requests within the defined SLA.

Provide accurate information about products, services, and company policies.

Record customer interactions and update CRM systems with complete details.

Follow up on customer requests to ensure timely resolution.

Escalate unresolved issues to the appropriate team whenever required.

Maintain high standards of customer satisfaction and service quality.

Meet productivity, quality, and attendance targets.

Adhere to company processes, compliance guidelines, and data security policies.

Work collaboratively with internal teams to ensure seamless customer support.

Eligibility & Requirements

0–2 years of experience in Customer Service, BPO, Voice Process, Call Center, or Customer Support.

Freshers with excellent communication skills are encouraged to apply.

Good verbal and written communication skills in English.

Knowledge of Hindi and regional languages (Kannada, Tamil, Telugu, etc.) is an added advantage.

Basic computer knowledge and typing skills.

Ability to work in rotational shifts and a target-driven environment.

Strong problem-solving and customer-handling skills.

Preferred Skills

Excellent communication and interpersonal skills.

Customer-centric approach.

Active listening and conflict resolution skills.

Basic MS Office and CRM knowledge.

Ability to multitask and work under pressure.