Customer Support Specialist

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Hyderabad is seeking a Customer Support Specialist to provide chat-based assistance to international clients. You will handle inquiries, ensure timely responses, and maintain professionalism in communications.

You will document interactions and offer feedback to improve service delivery. The role requires excellent communication skills, a customer-driven mindset, and proficiency with chat platforms; prior support experience is a plus.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer support or chat-based roles preferred.
• Ability to handle inquiries and resolve issues promptly.

Responsibilities

• Interact with international clients via chat, providing timely responses.
• Address inquiries, troubleshoot issues, and guide customers to resolution.
• Document customer interactions accurately for records and quality control.
• Provide feedback to improve service delivery and processes.

Skills

Excellent communication

Chat support

Customer focus

Job description

We are seeking a dedicated Customer Support Specialist to join our team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional support to our international clients through chat communication. This role requires a strong commitment to customer satisfaction and the ability to handle inquiries and resolve issues efficiently. Key responsibilities include managing customer interactions via chat, ensuring timely responses to inquiries, and maintaining a high level of professionalism in all communications. The successful candidate will also be expected to document customer interactions and provide feedback to improve service delivery. Required skills for this position include excellent communication abilities, a customer-oriented mindset, and proficiency in managing chat platforms.