Customer Service Associate

Square Business Services Pvt Ltd; Hyderabad; On-site; INR 180,000 - 260,000; Full time

Job summary

Square Business Services Pvt Ltd in Hyderabad seeks a motivated Customer Service Associate to start a career in the BPO sector. Fresh graduates are encouraged to apply.

You will be the first point of contact for customers, handling calls and emails, providing service information, and addressing concerns to ensure a positive experience. We value clear communication, a customer-focused attitude, and the ability to work in a fast-paced environment.

Qualifications

• Fresh graduates welcome to start a career in BPO.
• Strong communication skills and customer focus.
• Ability to handle calls and emails in a fast-paced environment.

Responsibilities

• Handle customer calls and emails to assist with inquiries.
• Provide information about services and resolve issues.
• Address concerns or complaints to ensure a positive customer experience.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication skills

Customer service mindset

Fresh graduates welcome

Education

Graduate degree

Job description

We are seeking a motivated and enthusiastic Customer Service Associate to join our team in Andhra Pradesh. This role is ideal for fresh graduates looking to start their career in the BPO industry. As a Customer Service Associate, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive customer experience. Key responsibilities include handling customer calls and emails, providing information about our services, and addressing any concerns or complaints. You will also be responsible for maintaining accurate records of customer interactions and feedback. To succeed in this role, you should possess strong communication skills, a customer-oriented mindset, and the ability to work in a fast-paced environment. Familiarity with process excellence principles will be an advantage. If you are a graduate and eager to learn, we encourage you to apply and become a part of our dynamic team.