Bilingual Customer Support Executive

Square Business Services Pvt Ltd; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Square Business Services Pvt Ltd is seeking a Bilingual Customer Support Executive in Andhra Pradesh to handle inquiries in Hindi and English. The role focuses on delivering exceptional customer service and maintaining the company’s reputation for outstanding support.

Key duties include responding via phone, email, and chat, providing product information, resolving issues, and documenting interactions. The ideal candidate will be comfortable in a fast-paced environment and eager to learn and

Qualifications

• Proficiency in Hindi and English, both written and verbal.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with empathy and professionalism.
• Basic computer skills and familiarity with customer support software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Hindi and English.
• Provide accurate information regarding products and services, assisting customers with their needs.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance the overall customer experience.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Skills

Bilingual: Hindi/English

Communication skills

Interpersonal skills

Empathy

Basic computer skills

Willingness to learn

Tools

CRM software

Job description

We are seeking a Bilingual Customer Support Executive to join our team in Andhra Pradesh. The ideal candidate will be fluent in both Hindi and English, providing exceptional support to our diverse customer base. This role is crucial in ensuring customer satisfaction and maintaining our company's reputation for outstanding service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in both Hindi and English.
• Provide accurate information regarding products and services, assisting customers with their needs.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance the overall customer experience.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.

Required Skills

• Proficiency in Hindi and English, both written and verbal.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with empathy and professionalism.
• Basic computer skills and familiarity with customer support software.
• A positive attitude and a willingness to learn.

This is an excellent opportunity for individuals looking to start their career in customer support or for those with some experience in the field.

If you are passionate about helping others and thrive in a fast-paced environment,