Customer Service Executive

Zaneta Services Private Limited; Hyderabad; On-site; INR 279,000 - 446,400; Full time

Job summary

A customer service-focused organization in Hyderabad is seeking a dedicated Customer Service Executive. In this role, you will handle customer inquiries, resolve complaints, and ensure exceptional service delivery. The ideal candidate will have experience in customer service, excellent communication skills, and problem-solving abilities. You'll work in a fast-paced environment, contributing to customer satisfaction and support the organization’s mission. Flexibility in hours may be required.

Qualifications

• Proven experience in customer service or a related field.
• Strong problem-solving abilities and a customer-focused attitude.
• Attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and provide prompt and accurate information.
• Resolve customer complaints and issues in a professional manner.
• Maintain thorough knowledge of company products and services.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Familiarity with CRM systems

Teamwork

Education

High school diploma or equivalent

Degree in relevant field

Tools

CRM systems

Microsoft Office Suite

Job description

Customer Service Executive - Hyderabad

We are seeking a dedicated Customer Service Executive to join our dynamic team in Hyderabad. In this pivotal role, you will be the frontline representative of our company, ensuring exceptional service delivery and maintaining customer satisfaction. The ideal candidate will be passionate about assisting customers, fostering positive relationships, and resolving issues efficiently.

As a Customer Service Executive, you will play a crucial role in enhancing the customer experience and supporting our mission to provide top‑note services. This position offers an exciting opportunity to make a significant impact in a fast‑paced environment while contributing to the overall success of the organization.

Responsibilities

• Handle customer inquiries and provide prompt and accurate information.
• Resolve customer complaints and issues in a professional manner.
• Maintain thorough knowledge of company products and services to improve customer interactions.
• Document customer interactions and feedback in the CRM system.
• Assist customers with order processing, tracking, and returns.
• Collaborate with team members to improve service quality and efficiency.
• Conduct follow-ups to ensure customer satisfaction.
• Identify and elevate priority issues to senior management when necessary.
• Participate in training sessions and workshops to enhance skill sets.
• Provide constructive feedback and suggestions for process improvement.

Requirements

• Proven experience in customer service or a related field.
• Excellent communication skills in English, both verbal and written.
• Strong problem‑solving abilities and a customer‑focused attitude.
• Familiarity with CRM systems and help desk software.
• Ability to work in a fast‑paced environment while managing multiple tasks.
• Proficient in Microsoft Office Suite.
• High school diploma or equivalent; a degree is a plus.
• Strong interpersonal skills and the ability to work well in a team.
• Willingness to work flexible hours, including weekends if necessary.
• Attention to detail and organizational skills.