FOS Executive - Collections - Patna

Indbank Global Support Services; Buxar; On-site; INR 250,000 - 350,000; Full time

Job summary

Indbank Global Support Services in India seeks a Debt Collection specialist to recover overdue payments across home, vehicle, MSME, LAP, and credit cards. You will visit clients at their addresses and maintain CRM records, while negotiating settlements and ensuring regulatory compliance.

The role requires graduates with 1–3 years in field collections, strong communication, and proficiency with collection software. Independent work and time management are essential for success.

Qualifications

• Graduate in any stream; preference for related field.
• 1–3 years field collections experience or freshers considered.
• Strong communication and negotiation skills; proficiency with collection software.

Responsibilities

• Debt Collection: collect overdue payments for various financial products by visiting clients at the address.
• Account Management: maintain accurate records of all collection activities and client interactions in the CRM system.
• Negotiation: negotiate payment plans and settlements aligned with company policies.
• Compliance: ensure compliance with relevant laws and regulations regarding debt collection practices.
• Customer Service: address client inquiries and disputes professionally and effectively.

Skills

Communication skills

Negotiation

Time management

Education

Graduate in any stream

Tools

CRM software

Collection software

Job description

Job Summary

Debt Collection: Candidate should be experienced in collections of various financial products PL/ Home Loan/ Vehicle Loan/ MSME/ LAP/ Credit Cards etc. should be capable enough to collect the overdue payments by visiting clients at the given address. Account Management: Maintain accurate records of all collection activities and client interactions in the CRM system. Negotiation: Negotiate payment plans and settlements that align with company policies and client capabilities. Compliance: Ensure compliance with relevant laws and regulations regarding debt collection practices. Customer Service: Address client inquiries and disputes professionally and effectively to foster positive relationships. Qualifications: Graduate in any stream or a related field (preferred). Young energetic freshers or experience in field collections (1-3 years). Good communication and negotiation skills. Proficiency and experience with collection software. Ability to work independently and manage time effectively.

Responsibilities

• Debt Collection: Candidate should be experienced in collections of various financial products PL/ Home Loan/ Vehicle Loan/ MSME/ LAP/ Credit Cards etc. should be capable enough to collect the overdue payments by visiting clients at the given address.
• Account Management: Maintain accurate records of all collection activities and client interactions in the CRM system.
• Negotiation: Negotiate payment plans and settlements that align with company policies and client capabilities.
• Compliance: Ensure compliance with relevant laws and regulations regarding debt collection practices.
• Customer Service: Address client inquiries and disputes professionally and effectively to foster positive relationships.

Qualifications

• Graduate in any stream or a related field (preferred).
• Young energetic freshers or experience in field collections (1-3 years).
• Good communication and negotiation skills.
• Proficiency and experience with collection software.
• Ability to work independently and manage time effectively.

Job Type

Full time