Accounts Receivable Specialist

Tata Consultancy Services; Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

Tata Consultancy Services is seeking a Process Associate / Senior Process Associate - Accounts Receivable (OTC - Collections) in Kolkata. You will handle overdue accounts, engage customers for collections, and arrange payment plans while maintaining clear records in AR systems.

The role requires experience in AR/collections, solid MS Excel skills, and strong communication. B.Com/BBA graduates with finance acumen are preferred, with a focus on accuracy and teamwork.

Qualifications

• Proven experience as a Collection Specialist or similar role.
• Experience in Accounts Receivable (AR) and Collections processes.
• Knowledge of billing procedures and collection techniques.
• Strong MS Excel and MS Office skills.
• Excellent communication and email etiquette.

Responsibilities

• Monitor customer accounts to identify overdue payments.
• Contact customers for payment collection and resolution.
• Arrange payment plans and debt payoff schedules.
• Maintain accurate collection records and activity logs.
• Process customer payments and refunds as required.
• Meet collection targets and collaborate with internal teams.

Skills

Accounts Receivable (OTC Collections)

MS Excel

MS Office

Communication

Negotiation

Customer service

Education

B.Com / BBA

Finance or accounting background preferred

Tools

CRM tools

ERP/Finance systems

Databases

Billing software

Job description

Role:

Process Associate / Senior Process Associate - Accounts Receivable (OTC - Collections)

Skill:

Accounts Receivable (OTC Collections)

Experience:

1 to 5 years

Job Location:

Kolkata

Education:

• B.Com / BBA
• Graduate with accounting or finance background preferred

Must Have:

• Proven experience as a Collection Specialist or similar role
• Experience in Accounts Receivable (AR) and Collections processes
• Knowledge of billing procedures and collection techniques
• Good accounting knowledge
• Experience handling customer billing and payment issues
• Strong communication skills (written and verbal)
• Good email etiquette and customer interaction skills
• Working knowledge of MS Office applications
• Strong MS Excel skills
• Ageing analysis of debt experience
• Ability to negotiate and resolve payment disputes
• Problem-solving and analytical skills
• Comfortable working with targets and deadlines
• Ability to work independently and as part of a team
• Prior experience in Accounts or BPS Finance & Accounting domain

Good-to-Have:

• Experience with CRM tools
• Familiarity with Australian debt collection laws and regulations
• Knowledge of collection techniques such as skip tracing
• Experience in payment processing and refunds
• Exposure to ERP or finance management systems
• Strong stakeholder management skills

Process Specific Responsibilities:

The Collections Specialist is responsible for managing outstanding accounts receivable balances, ensuring timely collections, resolving billing disputes, reducing delinquency, and maintaining healthy customer relationships while achieving collection targets.

Key Responsibilities:

• Monitor customer accounts to identify overdue payments
• Contact customers and debtors for payment collection and resolution
• Arrange payment plans and debt payoff schedules
• Maintain accurate collection records and activity logs
• Perform outbound collection calls professionally while maintaining customer relationships
• Resolve customer billing and credit-related issues
• Investigate historical account and payment data
• Follow up on overdue invoices and outstanding balances
• Process customer payments and refunds as required
• Reduce accounts receivable delinquency and improve cash flow
• Meet collection targets and productivity expectations
• Collaborate with internal teams for issue resolution and account reconciliation

Required Skills & Qualifications:

Education:

• B.Com / BBA
• Finance or Accounting background preferred

Technical Skills:

• Accounts Receivable (AR) and OTC Collections knowledge
• Working knowledge of MS Office
• Advanced MS Excel skills
• Ageing analysis and reporting
• Knowledge of billing and collection processes
• Familiarity with CRM tools and databases

Soft Skills:

• Excellent verbal and written communication skills
• Strong negotiation skills
• Analytical thinking and problem-solving ability
• Customer service orientation
• Ability to manage stress and workload effectively
• Attention to detail and accuracy
• Strong interpersonal and relationship management skills
• Team-player mindset with collaborative approach

Preferred Qualifications:

• 1-5 years of experience in Accounts Receivable / Collections operations
• Experience working in Finance & Accounting (F&A) processes
• Experience managing customer billing disputes and collection activities
• Exposure to Australian customers and collection processes
• Familiarity with collection compliance requirements

Key Performance Indicators (KPIs):

• Collection Target Achievement
• Accounts Receivable Reduction
• Aging Bucket Performance
• Customer Response and Resolution Timeliness
• Billing Issue Resolution Rate
• Productivity Metrics
• Quality and Compliance Adherence
• Customer Satisfaction
• Accuracy of Collection Documentation

Additional Hiring Information:

Must Have Skills (2-3 Keywords):

• Collections Specialist
• Accounts Receivable (AR)
• OTC Collections

Good to Have Skills:

• CRM Tools
• Australian Collections Process

Office Premise Location for WFO:

• Kolkata

Specific Certification/Degree Required:

• B.Com or BBA preferred