Asst Mgr / Team Leader - Digital Lending

TrustPaisa; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

TrustPaisa is seeking a senior Collections Leader to head the collections department in Bengaluru. You will oversee a team of collection professionals, drive policy-compliant processes, and implement strategic changes to improve repayment rates while aligning with company goals.

The role requires 7+ years in collections, with at least 3 years in management, strong negotiation and communication skills, and a background in consumer lending or collections operations. Bengaluru residency is a must.

Qualifications

• Bachelor's degree, preferably in B.Com or BBA; MBA in Finance would be add-on.
• Total work experience of 7+ years, including minimum 3 years in Collection Management.
• Ability to execute the collection strategy with speed.
• Experience in call centre management and collection agency management.
• Strong communication, interpersonal and detail-oriented skills.
• Candidate must be residing in Bangalore.

Responsibilities

• Lead the Collections department and ensure policy-compliant case handling.
• Oversee collection staff to maximize repayments.
• Develop and implement strategies to increase successful collections on outstanding debt.
• Recruit, train and evaluate staff within the collections department to ensure required headcount.
• Develop goals aligned with company objectives and coordinate staff to meet them.
• Run reports and analyze data; share insights with executives and managers.
• Ensure compliance with legal guidelines for the entire collection structure.
• Maintain write-off levels within risk parameters and manage SLA adherence.
• Liaise with partners for reconciliation and collection activities.
• Plan, strategize, and execute legal remedies for NPAs.

Skills

Collection leadership

Team management

Strategic planning

Negotiation

Data analysis

Communication

Stakeholder management

Education

Bachelor's degree in Commerce/Business

MBA Finance

Tools

MS Excel

CRM systems

Dialer software

Job description

TRUSTPAISA ( https://trustpaisa.com/ ) is part of Fingular Group ( https://fingular.com/ ). Fingular is a rapidly-scaling fintech asset management company in Southeast Asia. Our products are created for 80% of people in South-East Asia who feel excluded and underserved by traditional financial services. To achieve this, Fingular leverages fintech innovations designed to help the many instead of the few.

Job summary

• To Lead Collections department, ensuring that cases are handled appropriately and according to company policy.
• Oversee a team of hard-working collection staff members to communicate with clients who owe money and increase the percentage of successful repayments.
• You will have the chance to implement changes to the department allowing you to create a proficient and efficient team.
• Foster team unity as you build relationships while working closely with your team to continually reach department and company-wide business goals.

Job responsibilities

• Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
• Oversee the collection of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.
• Create and implement strategies to increase the number of successful collections on outstanding debt.
• Recruit, hire, train and evaluate staff members within the collections department to ensure required count of staff members are available to handle the workload.
• Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
• Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed.
• Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
• Completely own key metrics: Conversion Rates, Quality and Operational Metrics: AHT, Idle Time, Shrinkage and Others
• The Goal is to do everything Possible to achieve Collection Target
• Dialer Exposure is a Must to Create and Implement Dialer Outbound Strategies
• Develop a deep understanding of our Users, usage, products, internal and external stakeholders and how they impact our business, to inform important decisions across the organization.
• Ensuring legal guidelines are complied for entire collection structure in letter and spirits
• Ensure that the collection executives adhere to the legal guidelines provided by the law in force
• Keeping the write off percent within risk pricing.
• Control portfolio in terms of bucket flows. Handle customer issues escalations.
• Feedback on credit policy based on market conditions.
• Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Liaising with the partners for reconciliation and for collection of cash/cheque from the customer
• Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner
• Planning, strategizing, and executing effective legal remedies for resolution from NPA accounts
• Consistent and effective follow up and negotiation with the customers.
• Bachelor's degree, preferably in B. Com or B.BA. MBA (FINANCE) would be add-on.
• Total work experience of 7yrs plus which would include minimum 3years of Collection Management Experience
• Ability to execute the collection strategy with speed
• Understanding of consumer lending and collection process
• Expertise in call centre management and collection agency management
• Ability to manage SLA so that organization can provide superior service to the customer
• You must be willing to roll up your sleeves and get the job done.
• Someone with determination and a focus on delivering results
• Proficient with business software tools such as Microsoft Office applications.
• Strong communication, interpersonal and detail-oriented skills
• Prior expertise in scaling teams is preferred
• Self-starter and motivated, with ability to work with multiple stakeholders and drive key projects
• Experience in a fast-paced environment, preferably in a growth stage start-up
• Comfortable in a tech-heavy environment but able to explain technical and quantitative concepts to non-technical audiences
• Candidate must be residing in Bangalore

CANDIDATES RESIDING IN BENGALURU WILL BE CONSIDERED ONLY.