Collection Officer

Tata Capital Finance Ltd; Tonk; On-site; INR 250,000 - 450,000; Full time

Job summary

Tata Capital Finance Ltd in Tonk (Rajasthan) invites a Graduate with 1–2 years of collections experience to join our Housing EMI collections team. The role focuses on negotiating payment plans, reducing delinquencies, and maintaining customer relationships in a dynamic financial services environment. You will coordinate with agencies for tracing defaulters, process refunds and adjustments, and ensure compliance with NHB/IRB rules while supporting senior management to accelerate collections.

Qualifications

• Graduate degree mandatory.
• 1–2 years in collections or related field preferred.
• Strong negotiation and communication skills required.

Responsibilities

• Negotiate payment schedules with customers to recover dues.
• Track delinquency by bucket and DPD; focus on non-starters.
• Provide customer service, process refunds, adjustments, and resolve discrepancies.

Skills

Negotiation

Communication

Customer service

Debt collection

Education

Graduate degree

Tools

MS Excel

CRM software

Job description

Officer Collection - FI - Housing – EM - Collection - Tonk - Maratha Colony - Collection - J Grades

Core Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company

Desired Experience

Minimum 1 to 2 years in the field.

Job Qualifications

• Graduate : Yes
• Masters/Postgraduate: Optional