Collections Manager

Hero Fincorp; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Hero FinCorp is seeking a collections professional in Hyderabad, India to follow up with customers on overdue amounts and manage resolution rates. The role emphasizes field visits, data quality, and achieving monthly KPIs while maintaining compliance with the company's Code of Conduct.

The candidate should have 3–6 years of collections experience, with knowledge of secured and unsecured loan products, and be capable of driving revenue through bounce and late payment charges.

Qualifications

• Education: Preferable Graduates
• Age: 22-35
• Work Experience: 3-6 years
• Primary Skill: Collection knowledge of Secured and Un-secured loan product.

Responsibilities

• Follow-up with customers for their overdue amounts, while always adhering to Code of Conduct of the company.
• Responsible for managing the Resolution rates and Roll Backs as per the assigned product and Bucket.
• Responsible to do in house field collections though regress field visits.
• Ensure to maintain the customer feedback through field follow ups.
• To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively.
• Responsibility to drive Revenue collection i.e. Bounce & Late Payment charges.
• To do reconciliation of payments and ensure timely updating of payments in system.
• To comply with the process, procedures as always defined and ensure its effective implementation
• To achieve the monthly KPI targets
• To provide daily feedback to the supervisors and escalation of problematic cases and initiation of legal.
• To support the business on data quality management i.e. improving the quality of customer information available thru field and market feedback.
• Meet collections targets on delinquency through set KPIs (Normalization/RB/ST/RF)
• Improve recovery rates on write off Portfolio.
• Responsible to drive and implement a plan to fast track the legal actions.
• Ensure to maintain the Audit ratings for respective regions.

Skills

Collection knowledge

Education

Graduates

Job description

Role & responsibilities:

• Follow-up with customers for their overdue amounts, while always adhering to Code of Conduct of the company.


• Responsible for managing the Resolution rates and Roll Backs as per the assigned product and Bucket.


• Responsible to do in house field collections though regress field visits.


• Ensure to maintain the customer feedback through field follow ups.


• To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively.


• Responsibility to drive Revenue collection i.e. Bounce & Late Payment charges.


• To do reconciliation of payments and ensure timely updating of payments in system.


• To comply with the process, procedures as always defined and ensure its effective implementation


• To achieve the monthly KPI targets


• To provide daily feedback to the supervisors and escalation of problematic cases and initiation of legal.


• To support the business on data quality management i.e. improving the quality of customer information available thru field and market feedback.


• Meet collections targets on delinquency through set KPIs (Normalization/RB/ST/RF)


• Improve recovery rates on write off Portfolio.


• Responsible to drive and implement a plan to fast track the legal actions.


• Ensure to maintain the Audit ratings for respective regions.

Preferred candidate profile

Education: Preferable Graduates

Age: 22-35

Work Experience: 3-6 years

Primary Skill: Collection knowledge of Secured and Un-secured loan product.