Executive – Collections (Off-roll)

Crisil; Mumbai; On-site; INR 350,000 - 520,000; Part time

Job summary

Crisil in Mumbai is seeking an Executive – Collections on a third party payroll contract to drive debt recovery and client servicing. The role emphasizes meeting collection targets, maintaining accurate records, and providing timely updates to stakeholders.

The candidate should be a graduate with 2+ years of experience, possess strong MS Excel/Office skills, and demonstrate excellent communication. This contract role involves collaboration with finance and business teams to resolve client issues

Qualifications

• Excellent oral and written communication skills.
• Flair for meeting people, pleasant and presentable, ability to work under pressure in a highly target oriented environment, ability to win trust of Stakeholders, Proactive and self-starter
• Should have excellent knowledge of MS office, advance knowledge of MS excel is required.
• Knowledge of Oracle will be an added advantage

Responsibilities

• Drive liquidation of debtors (collections) of allotted portfolio as per the company processes & SOPs.
• Ensure SLAs/targets for collection portfolio are met regularly.
• Regular/Timely follow ups with clients for debtor liquidation.
• Address client requirements/escalations with business teams for quick resolution.
• Prepare weekly/monthly collections forecast based on client communications.
• Keep DSOs in line with business targets.
• Record all collections in the system promptly.
• Prepare weekly/monthly reporting with variance analysis.
• Analyze numbers to identify trends and drivers for actionable outcomes.
• Engage with business leaders and stakeholders to provide resolution to clients.

Skills

Communication skills

MS Office

MS Excel

Stakeholder mgmt

Education

Graduate degree

Tools

Oracle

Job description

Role: Executive – Collections
Department: Finance
Employment Type: Third Party Payroll (Contractual)
Job Location: Mumbai
Reports to: Associate Director - Collections

Job Role:

• Drive liquidation of debtors (collections) of allotted portfolio as per the company processes & ensuring all processes mentioned in the SOP and Company level requirements are complied with.
• Ensuring that all SLA’s/targets with respect collection portfolio are met regularly.
• Regular/Timely follow ups with clients for debtor liquidation.
• Ensuring that all the client requirements/escalations are addressed on priority and seek support from Business teams wherever necessary for quick resolution to clients.
• Preparation of weekly/Monthly collections forecast basis the communication with clients.
• Ensuring the DSO’s are kept in line with the business target.
• Ensuring all the collection during the month is properly accounted for in system on timely basis.
• Weekly/Monthly reporting on the actuals along with variance analysis if any to be prepared and shared with respective business.
• Highly analytical with an eye for numbers. Ability to pick up trends and drivers for businesses and build actionable outcomes
• Excellent communication and presentation skills. Should be able to engage, interact and manage business leaders and other senior Stakeholders.
• Work in partnership with Businesses and key stakeholders and provide active Business support in providing resolution to clients on issues

Skill Sets:

• Excellent oral and written communication skills.
• Flair for meeting people, pleasant and presentable, ability to work under pressure in a highly target oriented environment, ability to win trust of Stakeholders, Proactive and self-starter
• Should have excellent knowledge of MS office, advance knowledge of MS excel is required.
• Knowledge of Oracle will be an added advantage

Qualification

• Graduate with 2+ years of experience.