Collection Executive

Mahindra Finance; Dibrugarh; On-site; INR 279,000 - 391,000; Full time

Job summary

Mahindra Finance in Assam seeks a Field Collections Officer to follow up with customers for loan repayments, conduct field visits and tele-calling to recover amounts, and negotiate repayment plans.

You will travel extensively, maintain accurate records, and ensure adherence to policies while achieving monthly targets and reducing delinquency.

Qualifications

• Graduate in any discipline.
• Strong communication and negotiation skills.
• Willingness to travel extensively for field collection activities.

Responsibilities

• Follow up with customers for timely repayment of loan EMIs and overdue amounts.
• Conduct field visits and tele-calling for delinquent account collections.
• Negotiate repayment plans and resolve customer payment issues.
• Achieve monthly collection targets and reduce portfolio delinquency.
• Maintain accurate collection records, visit reports, and customer feedback.
• Ensure adherence to company policies, compliance guidelines, and ethical collection practices.

Skills

Communication

Negotiation

Field work

Education

Graduate in any discipline

Job description

Role & responsibilities

• Follow up with customers for timely repayment of loan EMIs and overdue amounts.
• Conduct field visits and tele-calling for delinquent account collections.
• Negotiate repayment plans and resolve customer payment issues.
• Achieve monthly collection targets and reduce portfolio delinquency.
• Maintain accurate collection records, visit reports, and customer feedback.
• Ensure adherence to company policies, compliance guidelines, and ethical collection practices.

Preferred candidate profile

• Graduate in any discipline.
• Strong communication and negotiation skills.
• Willingness to travel extensively for field collection activities.