Debt Management Executive

Skillventory; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Skillventory is seeking a motivated Debt Management Executive II to join our Collections team in Bangalore. You will handle overdue accounts, ensuring timely recovery of dues while providing suitable repayment solutions to customers.

The ideal candidate must be a graduate, possess strong negotiation skills, and be comfortable in a customer service environment. Freshers are welcome. Join us in maintaining ethical collection practices and enhancing customer relationships.

Qualifications

• Minimum qualification: Graduate.
• Freshers and experienced candidates can apply.
• Experience in collections, telecalling, customer service, debt recovery, or financial services will be an added advantage.

Responsibilities

• Handle outbound collection calls to customers with overdue loan repayments.
• Educate customers on pending dues and repayment obligations.
• Negotiate suitable repayment plans based on customer circumstances.
• Maintain accurate records of customer interactions and collection activities.

Skills

Excellent verbal communication and negotiation skills.

Strong interpersonal and relationship management abilities.

Good problem-solving and conflict-resolution skills.

Ability to work under pressure and meet collection targets.

Education

Graduate

Tools

CRM systems

Job description

organisationthe Debt Management Executive II

Position: Debt Management Executive II (Core)
Location: Bangalore
Employment Type: Full-Time

About the Role

We are looking for a motivated and customer-focused Debt Management Executive to join our Collections team. The ideal candidate will be responsible for managing delinquent accounts, ensuring timely recovery of outstanding dues, and assisting customers with suitable repayment solutions while maintaining a professional and compliant approach.

Key Roles & Responsibilities

• Handle outbound collection calls to customers with overdue loan repayments and EMIs.
• Educate customers on pending dues, repayment obligations, and consequences of non-payment.
• Negotiate and establish suitable repayment plans based on customer circumstances.
• Follow up regularly with delinquent customers to ensure timely resolution of outstanding balances.
• Achieve monthly collection, recovery, and productivity targets assigned by the organization.
• Maintain accurate records of customer interactions, payment commitments, and collection activities in CRM systems.
• Coordinate with field collection executives and internal stakeholders to facilitate recoveries.
• Resolve customer queries related to loan repayments, outstanding balances, and payment options.
• Ensure compliance with company policies, regulatory guidelines, and ethical collection practices.
• Monitor assigned portfolios and proactively identify high-risk accounts requiring immediate attention.
• Escalate complex cases to relevant departments for further resolution.
• Generate and share collection reports, payment updates, and recovery status with management.
• Build positive customer relationships while balancing recovery objectives and customer experience.
• Maintain confidentiality and security of customer information at all times.

Required Skills

• Excellent verbal communication and negotiation skills.
• Strong interpersonal and relationship management abilities.
• Good problem-solving and conflict-resolution skills.
• Ability to work under pressure and meet collection targets.
• Basic computer proficiency and familiarity with CRM systems.
• Strong attention to detail and documentation skills.
• Customer-centric approach with professional telephone etiquette.

Eligibility Criteria

• Minimum qualification: Graduate.
• Freshers and experienced candidates can apply.
• Experience in collections, telecalling, customer service, debt recovery, or financial services will be an added advantage.
• DRA Certification is preferred but not mandatory.

Preferred Experience

• Experience in Tele Collections, Debt Management, Loan Recovery, Banking, NBFC, Fintech, or Customer Service environments.
• Exposure to Personal Loans, Business Loans, Credit Cards, Consumer Loans, or Lending Products.

Key Performance Indicators (KPIs)

• Collection Efficiency & Recovery Rate.
• Promise-to-Pay (PTP) Conversion.
• Delinquency Resolution.
• Productivity & Call Performance.
• Compliance Adherence.
• Customer Satisfaction & Professional Conduct.