Field Technician - Customer Service

Solarium Green Energy Ltd; Surat; Sur place; INR 180 000 - 300 000; Plein temps

Résumé du poste

Solarium Green Energy Ltd in Surat, Gujarat is looking for a Field Technician to join our customer service team. The technician will visit customer sites, diagnose issues, perform troubleshooting and basic repairs on rooftop solar systems, and ensure timely resolution of customer queries related to solar installations.

You will coordinate with the technical team for complex issues, maintain service records, follow safety procedures, and travel to client locations with a valid two-wheeler license.

Qualifications

• ITI / Diploma in Electrical / Electronics / Solar or related field.
• 1–3 years in electrical, solar, inverter, or field service operations.
• Basic understanding of rooftop solar systems and electrical equipment.

Responsabilités

• Visit customer sites to inspect and resolve technical complaints.
• Diagnose issues related to solar PV systems, inverters, wiring, meters, and monitoring devices.
• Perform troubleshooting and basic repair/replacement activities.
• Check system performance and identify root causes of issues.
• Coordinate with technical teams for advanced support.
• Ensure complaints are resolved within defined TAT/SLA.
• Explain issues and resolutions clearly to customers.
• Maintain records of site visits, actions taken, and outcomes.
• Capture site photos and readings during visits.
• Escalate major or recurring issues to the concerned team.
• Follow safety procedures at customer sites.
• Handle tools and spare parts properly during field work.

Connaissances

Electrical basics

Troubleshooting

Customer handling

Communication

Field travel readiness

Safety awareness

Driving licence (two-wheeler)

Formation

ITI / Diploma in Electrical / Electronics / Solar

Outils

Multimeter

Clamp meter

Description du poste

Field Technician - Customer Service Job Summary

We are looking for a Field Technician to join our customer service team. The technician will be responsible for visiting customer sites, understanding and diagnosing technical issues, performing troubleshooting and basic repairs, and ensuring timely resolution of customer queries related to rooftop solar systems.

Key Responsibilities

• Visit customer sites to inspect and resolve technical complaints.
• Diagnose issues related to solar PV systems, inverters, wiring, AC/DC systems, meters, and monitoring devices.
• Perform troubleshooting, testing, and basic repair/replacement activities.
• Check system performance and identify the root cause of customer complaints.
• Coordinate with the technical/ONM team for issues requiring further technical support.
• Ensure customer complaints are resolved within the defined TAT/SLA.
• Explain the issue and resolution clearly to customers.
• Maintain proper records of site visits, issues identified, actions taken, and resolution status.
• Capture required site photographs and technical readings during visits.
• Escalate major or recurring technical issues to the concerned team.
• Follow all safety procedures while working at customer sites.
• Ensure proper handling of tools, equipment, and spare parts provided for field work.

Required Skills & Qualifications

• ITI / Diploma in Electrical / Electronics / Solar / related technical field.
• 1-3 years of experience in electrical, solar, inverter, or field service operations.
• Basic understanding of rooftop solar systems and electrical equipment.
• Ability to use basic electrical testing tools such as a multimeter and clamp meter.
• Good troubleshooting and problem-solving skills.
• Comfortable travelling to customer locations.
• Good communication and customer-handling skills.
• Valid two-wheeler driving licence.

Preferred Experience

• Rooftop Solar Installation & Maintenance
• Solar Inverter Troubleshooting
• AC/DC Electrical Systems
• Solar Monitoring Portals
• Customer Complaint Resolution
• Field Service Operations

Key Performance Indicators (KPIs)

• Customer complaints resolved within TAT
• First-time resolution rate
• Number of customer visits completed
• Repeat complaint rate
• Customer satisfaction
• Quality and accuracy of service reports
• Timely escalation of unresolved issues