Field Officer

Aiviue; Khagaria; On-site; INR 144,000 - 216,000; Full time

Job summary

Ideal candidates have 0–5 years of relevant experience, are eager to learn, and can work independently in the field, delivering strong customer service and relationship building to grow the community footprint.

Qualifications

• 0–5 years of relevant field experience in financial services.
• Willingness to work in Khagaria, Bihar.
• Strong customer service mindset and results-driven approach.
• Ability to explain financial products clearly.
• Proactive and reliable in field operations.

Responsibilities

• Actively engage in Customer Acquisition and Business Sourcing to grow the client base.
• Perform thorough KYC verification and document checks for compliance.
• Manage end-to-end Loan Disbursement and explain terms to clients.
• Execute Loan Collection while maintaining professional client relationships.
• Utilize smartphone and mobile apps for data entry and reporting.
• Build lasting relationships to support business growth and community reach.
• Work in day shift and contribute to financial inclusion in Khagaria.

Skills

Customer Acquisition

Business Sourcing

KYC Verification

Loan Disbursement

Loan Collection

Communication Skills

Interpersonal Skills

Smartphone Usage

Mobile Application Handling

Relationship Building

Job description

Job Description Namra Finance Ltd. is actively seeking a dedicated and community-focused Field Officer to join our dynamic team in Khagaria, Bihar, India. This is a permanent, full-time employment opportunitywhere you will play a pivotal role in extending our financial services reach and fostering economic growth within the local community. We are committed to empowering individuals and businesses, and this role is central to achieving that mission on the ground.

We are lookingfor enthusiastic individuals with 0 to 5 years of relevant experience, offering a competitive salary range of INR 144,000 to 216,000 per annum, commensurate with your skills and contributions.This vital position operates on a consistent day shift schedule, providing a stable work-life balance. We value proactive, results-oriented professionals who are eager to make a tangible and positive impact on financial inclusion and community development. As a FieldOfficer, your primary responsibilities will involve actively engaging with potential and existing customers directly within the Khagaria region, serving as the face of Namra Finance Ltd. You will be instrumental in Customer Acquisition and Business Sourcing, proactively identifying new opportunities to expand our client base by educating individuals and small businesses about our diverse range of financial products and services. A significant part of your day will include conducting thorough KYC Verification processes, meticulously collecting and verifying client documentationto ensure compliance with regulatory standards and accuracy in all records. You will also manage the end-to-end process of Loan Disbursement, guiding eligible clients through the necessary application steps, explaining terms clearly, and ensuring the timely and secure releaseof funds. Furthermore, effective Loan Collection will be a key duty, requiring you to maintain positive and professional relationships with clients while diligently following up on repayments and addressing any concerns they may have. Strong Communication Skills and Interpersonal Skills are absolutely essential as you build rapport and trust with clients, addressing their queries with clarity, empathy, and providing comprehensive information about our offerings. You will regularly utilize Smartphone Usage and demonstrate proficiency in Mobile Application Handlingfor efficient data entry, real-time transaction processing, client record management, and reporting, streamlining operations effectively. Ultimately, your ability to foster strong, lasting Relationship Building will be paramount to your success, contributing directly to client satisfaction andthe sustainable growth of our business in the community.

To succeed in this impactful role, you should possess a strong work ethic, a genuine commitment to exceptional customer service, and the ability to work independently and responsibly in the field. While priorexperience in microfinance or financial services is certainly a plus, we warmly welcome enthusiastic candidates with a desire to learn, grow, and contribute meaningfully to financial empowerment. If you are passionate about community development, possess excellent communication abilities, and are ready to make a difference.

Requirements

• Actively engage in Customer Acquisition and Business Sourcing to expand the client base.
• Conduct thorough KYC Verification processes, meticulously collecting and verifying client documentation.
• Manage the end-to-end process of Loan Disbursement, guiding clients and ensuring timely fund release.
• Perform effective Loan Collection, maintaining professional relationships and diligently following up on repayments.
• Utilize strong Communication Skills and Interpersonal Skills to build rapport and trust with clients.
• Demonstrate proficiency in Smartphone Usage and Mobile Application Handling for efficient data entry, transactions, and reporting.
• Foster strong, lasting Relationship Building with clients, contributing to satisfaction and business growth.
• Possess 0-5 years of relevant experience.
• Exhibit a strong work ethic and commitment to exceptional customer service.